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Frequently Asked Questions
How do I place an order?
How do I place an order?
Select your desired product, open the design tool to create or upload your design, select the desired quantity, and click "Add to Cart." Then proceed through the checkout process to complete your order.
Can I place an order without a design?
Can I place an order without a design?
No, it's not possible to place an order without a design. Contact us if you need help with design or delivery.
What payment methods do you accept?
What payment methods do you accept?
You can pay safely with us using iDEAL, Bancontact, PayPal, credit card.
Can I pay later?
Can I pay later?
For business customers, post-payment is possible upon consultation. Please contact us for more information.
What types of textiles do you print on?
What types of textiles do you print on?
We print T-shirts, hoodies, polo shirts, workwear, sportswear, tote bags, and more. Suitable for both personal and business use.
What printing techniques do you use?
What printing techniques do you use?
We work exclusively with DTF (Direct To Film). This technique ensures razor-sharp and durable printing, suitable for both light and dark textiles.
Can I receive a sample?
Can I receive a sample?
We can send a sample upon request. Please contact us for options and costs.
What is the delivery time of my order?
What is the delivery time of my order?
Average delivery time is 5 to 6 business days after design approval. Express delivery is possible upon request.
What are the shipping costs?
What are the shipping costs?
Within the Netherlands, shipping is โฌ4.95. Orders over โฌ75 are shipped free.
Do you also ship abroad?
Do you also ship abroad?
Yes, we also deliver to Belgium and other European countries. Shipping costs vary by country.
In what format should I submit my logo or design?
In what format should I submit my logo or design?
Preferably in AI, EPS, or PDF (vector). JPG or PNG formats are also acceptable, as long as they are high resolution (300 dpi).
Can I get help with creating a design?
Can I get help with creating a design?
Absolutely! Our design department is happy to help. Let us know what you have in mind.
My product was damaged or delivered incorrectly. What now?
My product was damaged or delivered incorrectly. What now?
Please contact us within 48 hours with photos of the product. We'll resolve it quickly.
Can I return printed products?
Can I return printed products?
Because they are custom-made, printed items cannot be returned unless there is an error or damage.
How can I contact you?
How can I contact you?
๐ Werfweg 1-36, Lelystad
๐ 0615618800
๐ง info@jouwtextiel.nl